Watco Freight Claims

Watco’s goal is to provide our Customers with is to provide our customers with safe, efficient, damage-free service. There are times during the service, where unfortunately, transit damage can occur. Following are contacts and resources to report cargo loss and damage and file a claim.

                 Destination Inspection Report

If a claim is filed with Watco, you cannot in turn file it with another road.  The claim will be declined.

  • Photos of damage at destination are required
  • Photos at origin of loaded railcar is required
    • Must show proper loading
      • Must show the loading of the entire car, not just one end.
  • AAR approved loading diagram.
  • Copy of waybill and weight tickets
  • A claim number will not be assigned until the actual claim has been submitted.

                 Freight Claim Form